appalled!

On 10June i had 2 cell phones ****** out of my vehicle at home on our property behind closed gates the window was not broken and because of the weather i needed to have it prepared as soon as possible and as i did not have much money to have it fixed professionally (expensively) i took it to a friend who did an awesome job as it worked 100% after that. So providing the insurer with as much information as possible and jumping through the hoops they set out for me, my claim was declined.

Reason: "Matter discussed at the Pre Heart-Forum and unfortunately it was agree to reject on Policy exclusion as per the assessor’s report.

-Items ****** from the insured's vehicle parked inside the yard behind locked gates

-No visible signs of forced entry, insured states that he had a friend repair the window but is unable to proof the repairs.

-Assessor appointed to assess the repairs that was done to the vehicle and to establish if possible damaged were caused, unable to assess as insured informed the Assessor that the window had already been repaired.

-There is no CCTV footage of the incident, to support the insured’s version of events regarding the windows being closed and all doors locked.

-The items were not out of view or hidden, in a glove compartment, under the seat or in a locked boot."

today is 18 July and my claim was submitted around 12 or 13 June 2023 This was the worst service I've experienced and I've been a loyal client since 2011.

Today they lost a client (not that it matters to them)