Apbco / Hollard insurance Complaints - After 14 years of cover suddenly "High Risk"

<p>I have been with Apbco / Hollard insurance since 1 December 2002. Initially I have had a really good relationship with Apbco in all the years that I have had my insurance with them. To my horror I received a message from them that my insurance has been cancelled. When I contacted them I was told that I had missed a payment which was accepted as a fault on their side as they had not informed me that there would be a double payment as I was debited on the 15th of each month. I have been a golden member since about 2009 or 2010. I was assured that my policy would be re-instated as this would be sorted out as soon as possible.<br />I was then told that my insurance payments from 2002 to 2011 could not be found and therefor I was a high risk customer as my claims exceeded what they could see or find from 2012 up until now. My 1st claim was in 2013 and then again in 2015. How on earth do they work that one out??? I have been receiving my schedules every year and in 2009 I added my polo classic on the 21st October 2009. How on earth was that possible had I not been paying my policy. I was paying R 1035.36 in January 2010. I have my policy with me but unfortunately they did some rerun on the system and have lost my data??? What about all the years I have paid??? <br />All these years I have paid only to be treated like I have now done something wrong. I owe them something in the region of R61 000. I have lost my job and am unemployed and now after all these years of supporting paying my insurance I am told I need to get other insurance. The prices are now more than double because of the risk.<br />This is totally unacceptable and I will take this further.<br />I have a claim now and I was told I now have to pay excess which I was entiltled to a NO EXCESS policy as I was a GOLDEN MEMBER!!!</p>