Any reason not to pay out

I can not express my frustration with Hollard and the kind of contractors they employ to do to the work on their claims enough.

The Assessor from ******, state in their report that it was lack of maintenance. This roof was replaced by Hollard in a previous claim. Hollard replace the ****s’ quarters roof but due to negligence on *** project they damaged the storeroom roof as well. This entire section was then assessed by Robert ( assessor via appointment with yourself and myself) and *** Projects had to replace that entire section at their cost.

Furthermore, is that fact that we have never experienced a problem in the storeroom until *** Project replaced the roof. Lastly, how many times would I have to put in a claim for the same problems that originally occurred? What is the chance of it leaking in the very same place that was repaired before? Slim to none. Now, it is my right to ask for a second opinion and I want *** Project to come out and re-assess and tell me to my face “Lack of Maintenance”

I expect that this is not a matter of lack of maintenance, as nowhere in my contact does it say I have to maintain my roof at least once every year or two. No one from *** mentioned that the product they used would not last and would need to be recoated in two or so years. The fact that *** painted the rooves with a broom should speak volumes of their shabby workmanship. I have spent a small fortune fixing that room to be a guest room, why would I have done that if the roof is an issue or if we were experiencing leaks of any sort?

Please sort this out, I have taken this up with Hollard's Office of the Internal Adjudicator in February this year and have not gotten any response. Time for the Ombudsman.