Another excuse not to replace the device

Another excuse not to replace the device. Thanks Peter for your tool, This crockes need to be exposed. Somehow my claim was approved with a condition today. The condition is to pay R 1561.05,i wonder where do they think I will get it. I remember very well saying to the person who convinced me that I will not have the excess because I am paying the insurance upfront to assist in cases like these. Hence I am saying it is another way of not replacing the deceive. Peter pls help.