1 reviews | Active since Dec 2012
And still there is no reply
I am fed up with talking to a call centre. I have a problem regarding the way my claim was handled. In December Hollard phoned my wife to speak to me. I am on the road every day in and out of reception. Even though she gave my number I have not heard from them since. Please send me an email to [Email Removed] to arrange a talk. I would prefer coming to your office where I can speak to a person while looking them in the eyes. I am very unhappy that an assessor makes a decision without properly consulting the mechanic on what happened to the vehicle and comments that he cannot believe I want to make a claim for this. His mind was already made up before he got there. I have never and will never lodge a ********** claim. The result of the damage on the vehicle is purely as a result of one or other impact. The only impact on my vehicle was guinea fowl that I hit the morning. Seeing no damage on the nudge bar and light I continued on my way only to find that the aircon radiator was knocked out of its brackets and damaged the radiator pipe resulting in over heating later that day. Only them did I realise what damage the guinea fowls made. Please contact me and settle this claim.
Thank you for bringing this matter our attention.
Please be advised that this has been forwarded to the relevant department for action and one of their consultants will be in touch with you soon.
Please accept our apologies for any inconvenience and/or frustration caused.
Kind regards,
Liezel Bester
Hollard Complaints Management
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Thank you for bringing this matter our attention.
Please be advised that this has been forwarded to the relevant department for action and one of their consultants will be in touch with you soon.
Please accept our apologies for any inconvenience and/or frustration caused.
Kind regards,
Liezel Bester
Hollard Complaints Management
***
