1 reviews | Active since Oct 2015
Almost 50% within 3months after no claims
<p>I have been insured with Hollard for over 2 years with no claims. In July my premium increased from R700 to R800 after the annual review. This months i receive an e mail that they are drawing up new policies and my premium will be in excess of R1000 from November. I now MAY qualify for a bonus of R3600 after 3 years yet I will be paying more than double of this bonus extra. What justifies an almost 50% increase in a year?? Really disappointing service. Call centre was of no help, I can either accept this new policy or cancel. I never asked for a new policy and dont want it at this high cost.</p>
Hello KKP1
I would like to thank you for contacting us regarding your experience.
I am sorry about your premium increase.
Our team will contact you regarding your increase and regarding the call centre that could not assist.
Kind Regards
Lynne Lawrence
***
Hello KKP1
I would like to thank you for contacting us regarding your experience.
I am sorry about your premium increase.
Our team will contact you regarding your increase and regarding the call centre that could not assist.
Kind Regards
Lynne Lawrence
***
Still awaiting a call from the team, uncertain what the turn around time is supposed to be but more than 3 days should have been sufficient time to call me.
The longer this drags on the less time I have to make a decision to change insurance before this increase.
Still awaiting a call from the team, uncertain what the turn around time is supposed to be but more than 3 days should have been sufficient time to call me.
The longer this drags on the less time I have to make a decision to change insurance before this increase.
It's been more than 2 weeks and I am still awaiting a call from Hollard as Lynne 'promised'.
Even the customer service is disappointing.
It's been more than 2 weeks and I am still awaiting a call from Hollard as Lynne 'promised'.
Even the customer service is disappointing.