Almost 2 weeks & no call back...

<p>After spending almost 15 minutes on the 10th of April 2017 waiting for a consultant to answer the phone I hung up & instead went onto the Hollard website requesting a call back for a policy amendment.</p> <p> </p> <p>9 days later and I still have not received any call back... I can't imagine having this experience when it comes to claim stage or needing emergency assistance. </p> <p> </p> <p>Sales force = 1</p> <p>Customer care = 0</p>