ALL RISK CLAIM: Poor Service and Inconvenience

My company vehicle was broken into early this month and my Samsung Note tablet was ****** from the locked cubby-hold compartment. My vehicle was locked and fully alarmed at the time and when I arrived at my vehicle, the passenger door was found unlocked and the cubby-hold compartment was also forced and left open. The lock - mechanism and handle doesn't work anymore. *********** staff did not contact the investigating officer and told me that the claim is not valid because of a clause in the schedule and I was told that the only way to proceed was to go back to the station to obtain a copy of the statement or else the claim will be rejected because of that clause! 20 days later there is still much confusion and still no resolution. I was also told few days ago that my claim WAS REJECTED and after several frustrating emails and numerous calls made by my administrator I have heard that they are going to relook into this case because the ****** item was indeed locked away inside my locked cubby-hold compartment and some other person will be apparently contacting me. It is shocking that such *********** staff are handling my case and I will have to re-look at my entire policy soon.