VB
Vuyelwa B
1 reviews | Active since Oct 2014
01 Dec 2015, 16:58
Account was not billed
On the 4th of November 2015 at 13:04 pm it was on a Wednesday.I was at a Hollard Insurance branch and i asked to be connected to the call centre as i had an inquiry in regards to a Cash Cell Phone Insurance that i took at a CNA store at West Gate Mall. The agent asked me to forward her all the relevant information in regards to the inquiry and she would get back to me within 24 to 48hrs but she didn't and i have problem now as i was ****** earlier today and in need of a new phone
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Hollard Insurance's replyOfficial
02 Dec 2015, 11:58Hello vuvubongco,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply02 Dec 2015, 11:58
Official
Hello vuvubongco,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***