Account Debited wrongfullyby Hollard Car Insurance

I called into Hollard Car Insurance about a month and a half ago for effective 1st May 2015. Requested a quote, got it and about two days later if not a day, I called back asking to cancel the request and not proceed further, the consultant agreed and said its noted and cancelled. Bearing in mind that the consultant I originally dealt with did not send forth corresponding emails that he was suppose to furnish. Yesterday I received a notification of a Debit by Hollard of R1531.41, which is ABSURD as NO policy schedule documents were sent through to me, NO Policy number was issued and after having called to cancel my account still got debited. It is not my duty to make sure your consultants do their work but taking my money without any form of documentation received from Hollard or consent/permission given is thievery, I mean really. Kindly please reimburse my account at your earliest, it should be as simple as how you debited it, as this incompetence is really shocking and appalling, TERRIBLE service!!!!!! If this is that easy, no follow up, no correspondence and just debiting, people should start actively doing their JOBS!!!