1 reviews | Active since Oct 2014
Account
I have been emailing this Irma Roberts at Hollard who is supposed to be the person dealing with queries yet she doesn't response to emails. Due to the my banking problems with ABSA my insurance policies never went off with Hollard I have emailed this women on a number of occasions asking for banking details to pay this policy, asking for assistance noone ever responded, now I get smses that my policy has lapsed . yet I asked for banking details to be given in order for me to be safe and this is not the first time i have problems with Hollard. They don't wanna refund my money for the years I have been their client but the service is disgusting to day the least. And I can guarantee after seeing this they will be quick to call me
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
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We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
