ABYSMAL SERVICE FROM HOLLARD THRID PARTY MOTORVEHICLE CLAIMS!!

To Whom It May Concern at Hollard Insurance,

I am writing to express my extreme dissatisfaction with the handling of my third-party claim following an accident involving a policyholder insured by your company. The incident occurred two months ago, and since then, I have diligently followed all procedures, submitting the required documents as promptly as requested.

Unfortunately, my experience with your call centre agents has been nothing short of frustrating and disheartening. I have encountered contradictory information, with some representatives asserting that my claim number doesn't exist. By chance, I was put through to what seems to be the only person who was able to find my claim, only to find that my paperwork has been sitting with a single person the whole time who had not done anything yet and the person I was in contact with, had to go and personally tell them to follow up on the claim. Since then, all my email follow ups have been ignored. To add to the frustration, today, I was informed that third-party claims department only work on Mondays—a statement that I find utterly implausible.

In an attempt to expedite the process, I took the initiative to arrange a personal assessment of the damage to my vehicle, incurring the cost myself. Despite my proactive efforts, the progress on my claim has been stagnant, and I remain without a resolution.

My attempts to escalate the matter by requesting to speak with the head of claims were met with refusal. I must inquire: Is this the standard treatment for third-party claims at Hollard? The level of service I have received thus far has been abysmal, requiring constant follow-up on my part to obtain even the slightest shred of information.

This ordeal has now persisted for two months, resulting in severe financial strain and considerable inconvenience as I remain without a vehicle. The toll this situation is taking on my daily life cannot be overstated.

I implore you to take this matter seriously and respond with urgency. I am left with no choice but to consider involving the ombudsman as well as contacting media outlets to bring attention to the distressing manner in which Hollard Insurance handles claims. The service I have received falls far below any reasonable standard and has left me deeply disillusioned with your company's practices.

I urge a swift response from a representative who can address my concerns and provide a viable solution. It is my hope that we can rectify this situation promptly and alleviate the distress it has caused.

Sincerely

Michael Flanagan Claim Number: JHB/EBPM C/***