HB
Heren B
1 reviews | Active since May 2011
15 Sept 2015, 11:15
Absolute Incompetence
I have called Hollard for the last 6 weeks regarding the gift card voucher that is due to me. these calls were made on the 3,12,14, 20 August and 14 September 2015. Each time some idiot promises to call me back to inform me on my querry. However no one has ever called me back. six weeks to get feedback from Hollard is absolute incompetence. I think its time to change my insurance company.
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Hollard Insurance's replyOfficial
15 Sept 2015, 12:00Hello Heren,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply15 Sept 2015, 12:00
Official
Hello Heren,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***