Absolute Incompetence

I've spent a good part of the morning to make a simple emergency claim at my home for a blocked drain. I have spoken to probably 10 people being transferred from one to the next. I have had the call cut three times rudely. I have used two different handsets and it appears that their line is appalling and I cannot hear them clearly speaking. Basically I have wasted my time on calls where the call centre folk have no clue on what to do. I am frustrated and feel very inconvenienced by what I feel is a simple claim. I have my house, my car and my home contents insured with Hollard including a Life Policy and I am ready to cancel everything should I not get a response by the end of this day.