****a shop: defensive and *************

Hollard has engaged Sanrose autobody and it took them 8 weeks to replace a bumper, fit intercooler, radiator and a headlamp. That's the terrible service I received why my insurance company Hollard forced me to use them. I got very little updates on the car and at peta's were missed. During the various delays my cars fan belt snapped and when I queried the oil on the car I was told that it's old oil. When I came to collect the car I requested that advisor and the mechanic to specifically confirm to me if there were any oil leaks. Which they did. Safe to say that the following morning discovered the oil was leaking from the car. When I queried this I was informed that they didnt touch the engine and that the oil leak was from the crank seal. Only discovered later from an independent mechanic that the oil was from a cracked block. Which is very expensive fix. I dont know what and how the handled my car. But based on the damaged fan belt and lies about the oil leak and the source of the oil leak, I can only conclude that they were covering up this damage to my car.

This serves as a warning never to let these guys touch your car. You'll be left with more problems.

Hollard took another 2 weeks to investigate a complaint I laid with them. After numerous enquiries their feedback was that an independent assessor needs to review my case however they missed a scheduled appointment to assess my car and then they promptly concluded my case without even once talking to me or inspecting the car. Nadeema Carrim the claims manager on escalation to her informed me that she'll arrange a call with Sanrose ****rustworthy), their own assessor (not independent), truly a rigged situation against me.

I'm very disappointed and livid that is how Willie Lategan and Saks Ntombela are running their business. To me its akin to a devious and inhumane company that feeds off its clients and doesnt take any responsibility for the damage caused by their providers.