A hopeless situation

<p>I had an incident in September 2016 where my neighbour knocked my motorcycle over with his car. He was with Hollard, and I have got a letter from my insurance stating that everything was in order with Hollard regarding the third party payment for the repairs to my motorcycle. </p> <p>After months of waiting for the parts of my motorcycle to arrive, and I was called to pick up the bike, I was told that the outstanding amount due from Hollard has not been paid. The lady I dealt with at Hollard initially, Benedette Barnard had left the company, and I was informend by Thorsten Brettschneider that I would need to contact Amelia Matsile. However, when I e-mailed Amelia, I got an automatic reply that I need to contact ********** because I am not allowed to contact Amelia directly. </p> <p>I had to resend all my forms to Hollard again, but have not heard a thing. I e-mailed the erecoveries twice, Amelia a couple of times, as well as included Thorsten without hearing a peep. This is, after I was informed that this was settled almost a year ago already.</p> <p>In all honesty, I do not believe the blame for this falls squarely on Hollard, and that my own insurer, IUM, and Harley-Davidson Johannesburg also needs to be added onto this complaint. However, my dealings lately have been with Hollard, and I believe, if anybody, they might be able to resolve this situation. </p> <p>All I need is someone to tell me what is going on, please, so that I can know who is at fault here and escalate the matter with the responsible party.</p> <p> </p> <p> </p>