7days No response

In December i had my windscreen replaced through my insurance company Hollard. Two weeks ago after some heavy rain I found a whole lot of water in my car which came in from under the dashboard. I suspected a problem with the windscreen fitment. I called my Insurance company, they transferred me to their service provider AutoBoys who did the fitment. They said they logged my complaint and would be in contact. That was on Tuesday 22/03/16. One week later and i still haven't heard anything from them. <br> <br> Its been raining over past week and every time I get in to my car and find water on the carpet. There's a smell and mould is building up. This just shows that my insurer doesn't care at all. I pay Hollard every month therefore I expect them to make sure I'm taken care of. I cant be chasing around service providers.