HE
Harry E
1 reviews | Active since Jul 2015
07 Jul 2015, 20:12
50% payout of claim
Called Hollard in January to see if premiums can be reduced. Lady updated all personal details in contract. We thought policy is fine and valid. Yet when claiming now, Hollard found a loophole and only willing to pay 50% of the claim. Using excuse of principal driver. Yet, when shopping around with other insurance companies, Hollard's premium were in line - Budget was actually a little bit cheaper.<br> <br> The vehicle could not have been for the past two months because of the accident, yet Hollard is still deducting the monthly premium and unwilling to resolve the issue of payment.
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Replies (1)Hollard Insurance's replyOfficial
09 Jul 2015, 12:46Hello HarryE,
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply09 Jul 2015, 12:46
Official
Hello HarryE,
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
