4 months & still no call-back...

<p>On the 21st of April 2016, I received a Policy Renewal Letter with an increased premium which is effective July 2016. I then contacted the Hollard STOPS call centre to appeal my increased premium. The call centre agent then transferred me to the retention team - where I held on the line for 7 minutes before anyone answered my call. Once my call was answered in the retentions team I was told that my premium will increase & it is not something that I can appeal.</p> <p>I requested to speak to the manager of the department to discuss this further as the value of my vehicle has decreased drastically over the last 12 months. I was advised that the manager of that area will call me within 48 hours - I have waited almost 4 months for the manager to call me back!</p> <p>I have been insured with Hollard for 4 years now & I can confirm that the level of customer service has decreased drastically. This experience has left me feeling very unsettled - I would not recommend Hollard to anyone seeking insurance cover. I cannot imagine the amount of difficulty I would face when submitting a claim.</p>