3rd time of **** service

I had put in a claim on behalf of my dad and I had relayed incorrect information due to miss communication with my dad however after sending a detailed email on providing the right information, the claim was still declined there was no sort off assessment. We was told an assessor would come out but when I called to follow up, I was told nothing of the such would happen and the claim had been declined. I'm so disgusted by this service and it's the 3rd time, we are experiencing a problem with a claim that I have to take to hello Peter yet again, so this isn't fallen on deaf ear yet again. My dad is sick of this service and is thinking of moving insurance.