3rd party claim from Hollard

Struggling with a 3rd party claim ( PPT/PREMM/***). Its almost 2 months back (19 Oct 2024 ) that Hollard's client drove into my car. For the first month after the incident Hollard captured the claim as a recovery and not a 3rd party claim. After a couple of phone calls the only reply we got were......Check the tp. After that they rectify the claim and the process started over. We did get a quote for the repairs( That was submitted on day 1 ) for 38k. With a hell of a lots phone calls they did come back with there own quote of 16K for the repair. On examine the quote I've notice they are trying to repair my vehicle with pirate parts, Its like they are trying to repair my vehicle as cheap as possible and I will not stand for it. The other problem are the quote they got for repairing the vehicle is in Johannesburg, I'm staying in Komatipoort that's almost 500km away. I did phone Ford myself to get a price on only the parts and it came to 13K. How must I pay for the labour and pant with the remaining 3k. I did respond to there mail stating that I'm not excepting that offer as it will not cover everything, but as usual they don't respond( 8 days later already ).I'm sure if I'm dealing with a stop sign I will get better feed back and the respond will be quicker than Hollard's response. Let me guess the response from hollard on this review....... Thank you for bringing this to our attention. We are sorry about the poor service experienced. Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. Regards Hollard Insure Customer & Bro...

Why must i be penalized for there clients wrong doing. It took me 2 days to track down the client because after she drove into my vehicle she left without notifying anyone. I don't know who's worse the client or Hollard, maybe that's why they are together.