3rd party claim

Let me tell you my experience with these people.i am a 3rd party who is claiming from them....there client drove over the stop street no lights on into my car she climbed out and said she was so so sorry she was in a hurry to pick up her daughter because she was already late,there assecor was here 3weks ago and I'm still waiting these people don't respond to your emails the person I spoke to 8days ago she has a terrible attitude like I'm the person in the wrong since I last spoke to her 8days ago she told me she would get back to me IM STILL WAITING!and she told me over the phone both parties are at fault because of observations and then I told her that's the biggest bull**** i have ever heard in my life!!!!I have no car had to say no to 2jobs that i have on email because I don't have anything to get to work my car was my way of putting food on the table for my family!these people ruined my life and is playing a game with me....me and my family are struggling heavy without our car the only thing we had!!!!and guess what there client car has been fixed 3weks ago and here im sitting like a fool like im the wrong one!I have done some of my own word and have gotten the right people behind me and im taking them to court.they took everyting from me its time to do the same.