***3*001*002 - 421872

Dear Hollard Insurance Its been over 6 months as my Insurance Partner that I have been waiting on response from Brolink and Hollard on how my vehicle repairs were glaringly messed up. I gave all information to prove this together with OEM reports from VW, videos of the challenges and more. Its very clear negligence on the part of the Hollard nominated repairers and assessors despite all of my engagement through the process of repairers. I have provided a bill of materials of unnecessary costs and risk on the road that I had to incur and this is just being ignored. Brolink and Hollard are getting feedback from the same stakeholders who continue to fabricate their responses to avoid liability despite my proof provided by the VW independent assessments that was commissioned by Hollard themselves. I am continuously being told to wait on a response for months with no clear SLA in place. Shoddy service just like the vehicle repairs. FNB Insurance brokers is doing nothing to substantiate the fees they charge me as a broker to help the process - no response !! I am currently trying to understand why I have a Platinum Hollard policy and FNB is trying to enlist me as a private client when this is the experience I get exposed to through the FNB and Hollard value chain. Please have someone competent assess all the feedback provided with liability and risk that I incurred due to negligence through the Hollard repairer and Brolink administration process. Please use common sense and an honest person to go through the claim file so that the same old fabricated responses to deny liability is not given back. ****001*002 - 421872