30% increase in premiums

I received my annual anniversary letter from Hollard today with regards to my policy increase. It increased over 30%, yet my vehicles dropped in value by 20%, yet I did not make any vehicle claims for the past year. They increase content coverage by 170% - also I did not make any claims. When speaking with Thabang at their Customer retention's department - he informs me that it takes over 30 days for any existing customer quotes to be generated (changes in values) - however for a new customer quote it's done \live"- how stupid is that? Where is the customer loyalty? So now I have to wait another 30 days plus to get a revised quote?"""