30% increase in my premium

I have been with PAYD since 2010, in that time there has been no claim on my policy. Last week i received a review on my premium, 30% increase OMW. The risk value of my vehicle has decreased, I pay in addition to my premium for a Skytrax unit for PAYD to monitor mileage and this is how they treat their loyal customers. I have called them for my premium to be reviewed and they say that can only be done after the new premium is activated. So i need to pay the 30% increased premium before they decide to look at a review. I am seriously looking at other SP's for quotes. I asked the consultant for cancellation details, to my dismay, he said he can cancel it for me right away... which was so arrogant. The customer service in our country has diminished so terribly, everything is a money making scheme and has very little effort for the human touch and personal bond with customers. How disappointing!