3 months later and Scooter is still not repaired!

My scooter was taken sent to a Hollard approved repairer in the begining of December. As with most companies, they close in December so granted i knew that my scooter would only bee seen to in the new year. Since January 2015 they have been waiting for parts! 3 months waiting for parts! Its a freakin joke! I have been patient and accomodating but now im GATVOL! i am not prepared to accept that i have to wait 3 months for parts, after escalating and liaising with Sandiswa i was told that they are not prepared to assist me with a courtesy vehicle and that the scooter will be sorted out by the end of this week. Surprise surprise! the scooter is not sorted yet! Sandiswa is avoiding taking my calls, Siyabonga point blank refused to respond to my e-mails and Mpo promised to get feedback for me yesterday and im still waiting for her to call me. The service is atrocious! I am required to pay my insurance premiums every month and after being patient and accommodating, i ask for a courtesy car and im told that is not possible! yet i have two vehicles and a scooter insured through them! Clearly Hollard does not appreciate my business, it is time to find new insurance! Claim number: 854691