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I claimed from the broker that my washing machine broke while I was spring cleaning, broke while moving it. Hollard sent an accessor and the rejected the claim saying it is wear and tear. This insurance company is a ****, now the broker says to dispute I have to get my own accessor, that is another cost. I pay insurance to avoid costs in accidental damages, but now I must prove the insurance wrong at my cost. It took over a month to get feedback of the rejection, I kept following up.