2 weeks now a MONTH later

My phone was ****** 13 December 2015. I handed my insurance claim forms, affidavit and all the required paperwork for my claim in at Edgars Cape Gate on 19 December 2015. I was advised it will take around two weeks to settle the claim. I was told that I will receive an sms from Hollard as soon as the receive and process my paperwork. To date, now almost 4 weeks later I still have not received any feedback from Hollard. The Edgars consultant query my claim every 3rd day and gets the same reply the whole time \we are experiencing a back log and have not received the claim/paperwork yet"<br> 2 weeks to be settled"