2 weeks for feedback .......

I got a phone from game westagete and I was advised that I should an insurance , which I did and it was a good suggestion. I called the insurance department just to find out how does everything work and the terms and conditions , as much as I have them I wanted somebody to explain it to me . At no point was I told that you need to report the case to the police within 14 days of the loss of the phone or you have to write a supporting letter station why you reported late. All it said was you need to report any incident within 30 days . This is also on the terms and condition that I have . This is the agreement I have , but when I called to claim for my phone I get a different story , no one was able to explain why is it that I was never advised about this and why is in not mentions on any of the adverti*****t or if it was added after I took the insurance why was I not given the updated copy of a contract .

However I did as I was asked and I did submit my claim with the supporting latter as per their demand , this was on the 15/12/2017. When you ask about the turn around time is 24-48 working hours but till today I still don't know what is going on with my claim , when you call fine-rite they tell you that they still waiting foe hollard . yet the debit order is still going off the account . I called them every second working day but still hallard has not responded or given any feedback to them .

I have never had such bad service in my life , to me they lie to costumers because what I signed for is not what I getting , its like the contact means nothing to them 2 when you call they say 24-48 hours for feedback that is just a lie they tell costumers to get them off the phone.