2 months No response from the insurance

1. As you are aware, I was involved in a car accident with my car that is duly insured with your company.

2. I lodged a claim and submitted all the necessary documentation as required and requested on 06 April 2022 in order for your company to process my claim.

3. Since the lodgement of my claim I’ve received about 5 phone calls from your agents, whom I understand to be investigators who are tasked with investigating my claim/accident.

4. The first two phone calls I received from your investigators were acceptable and were seemingly part of a genuine investigation.

5. The last three phone calls have however turned into harassment and unacceptable attempts to place me under duress to recant my statement and give an account of events that did not transpire on the day of the accident. This includes the investigator threatening me with witnesses that will apparently give a version of events that I was under the influence of alcohol at the time of the accident. I find this conduct completely unacceptable and borders on ******** conduct! This i shall report to the Ombudsman.

6. Despite providing the same consistent account of events on numerous occasions to your investigators, they continue to harass me with threats and unfounded and manufactured accounts of events that are clearly designed to have my claim dismissed.

7. It has been well over a month since I lodged my claim. As your client, instead of receiving courtesy and acceptable client service, you have instead chosen to hand my claim over to your scoundrels. I unfairly remain without a car and without any clear indication as to when I will be getting my car, this is while your company continues to run a **** show at my expense!!

8. At this stage I consider that your company is unduly and ********ly engaged in ******** attempts not to process and approve my claim.

9. In the circumstances of your company’s/agent’s unfortunate and unacceptable conduct, should my claim not be processed and finalised by Monday 23 May 2022 I will consider that you have ********ly and dishonestly taken a decision not to process it. I will be left with no option but to seek legal assistance and explore further remedies.

Regards

Philile Maseti