The worst service

I am disgusted at the service I have received today and many other times yet when payment is late they are quick to switch off. I wish they could be as quick to sort out our technical issues. I have been sitting without connection the whole day and have called them over 5 times. A call was lodged this morning before 9am yet no technician has come out to my premises. I rely on Internet connection to run my business. How am I making money if I can't work. Who will reimburse me the money I have lost for today?