WORSE SERVICE YOU CAN EVER COME COME ACCROSS:NEVER USE THIS COMPANY UNLESS YOU DO NOT VALUE YOUR PEACE OF MIND

If there was a zero start I would actually give this company Zero.

I started using Hitech Secure Mid February 2019.Before I signed up,I read some reviews and I must admit that the Bad reviews were more than good reviews.I simply thought that there was no alternatives since HitecSecure is the one that installed the Fiber connection to my newly built complex and I was in hurry to have Internet connection since I was expecting visitors from abroad so I did not want them to go without internet connection while they were here.

Ever since I started to use Hitec Secure, I had problems. Every second week I would spend at least 2 days without connection. At the beginning I used to contact James with all my Technical Problems until I noticed that most of the time he really does not have control over the problems and can't do anything about them rather than calling the technicians in GP.I then stopped bothering the poor guy and started calling the Support department myself. On other days they would help and other days just leave me hanging until they have more complaints from the same complex. I know this because as the owners at Lalapanzi we now have a Whatsapp group where we communicate every Lalapanzi issues.

1. The internet service is not reliable, I pay for the full month but I do not get connected the full month, about 40% of the time I need to make use of other alternatives to get internet. 2. The technical support is available for a limited time, I can't just pickup a phone and call in when I do not have connection.This is not right for a company that CONSTANTLY has technical problem, at least the customers must have 24hours help that can get them back to work.

I had sent cancellation requests, twice already BUT then Phumzile explained to me about the cancellation fee so I decided to use the service further, that is the ONLY why I am willing to hold on to the account any longer.I will ENSURE that I cancel the service after the 6months elapse.

This is a company I would NEVER recommend to someone and this is a company that is worth WARNING people about. It just keeps ******** the hell out of us.I know that you are installing the Fibre in another complex that I am buying into, I will ensure that I forward the proof proof of communications with Hitech Secure to all the other Buyers and WARN them. I was stupid enough to use Hitec Secure even after I saw and read the reviews, I thought everyone is different and those were people I did not know so I did not interrogate the reviewers.I am willing to seat and answer every bodie's questions and ensure that they do not get themselves into this situation I am right now.

Even now, I am still without connection from yesterday. The support guy that I got yesterday was unable to help me. Yesterday the last time I used the connection was just after 8am, after that, I could not connect and this morning I tried again and I am still offline.I will be paying, FULL AMOUNT and get **** service, well, a NO SERVICE.

Hitec secure needs to the game, I know I am moving to another service provider after the 6months and most of the Lalapanzi residents using you will also move away from Hitec Secure.

Take my complaint serious, do not take it serious, that is all up to you.