Wrongly advised about product options

I have requested my telephone recordings from Hippo Advisory Services with Vusi firstly on 12.07.2022. I have requested them again on 14.07.2022. To date I have not received anything and I receive no feedback. I phoned numerous times, this morning as well and explained the urgency of my situation. Now their phone numbers don't work...

Vusi’s advice to me was incorrect, the product I took, according to his advice, was not what I asked for. Due to this, my daughter (4 years old) can now not get anesthesia in a day hospital for URGENT dental work (she is in pain). She is too scared for the tools in her mouth and does not allow the dentist to fix her aching tooth.

According to me this liability now falls on Hippo Advisory Services, because I was advised incorrectly. I remember the conversations and am very sure of the fact that Vusi made a mistake. The option of changing medical schemes again is also not on the table for me, because I will need to declare this existing medical issue and they will exclude it and even if they don’t there will probably be a waiting period – time that we don’t have.

My daughters procedure is on 25 July 2022 – it needs to proceed. I feel like I am just hitting a brick wall every time I try to sort this out with them. Extremely frustrating!! They were so helpful before the sale....and now silent. Next step is FIAS Ombud.