CB
Charl B
1 reviews | Active since Oct 2012
06 Jul 2015, 16:24
What is YOUR PROBLEM!!!
Three consecutive times my phone rings while I'm busy with a consultation where someone is trying to commit suicide. So I think to myself, either the person on the other side is a f...ing ***** not realizing that I'm busy or it might be real emergency. After the third time I answer thinking that it might be my kids in danger just to hear its a f....ing hippo consultant telling me he urgently needs to speak to me about my vehicle's insurance after I requested a quote on the hippo website. I DID NOT ASK ANYONE TO PHONE ME!!!!!! The absolute ARROGANCE of this a....hole telling me its urgent!! <br> I wont EVER USE HIPPO AGAIN!!! Be sure that this post is going viral on social media. You can count on that!!!
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Hippo.co.za's replyOfficial
07 Jul 2015, 09:33Hello Charl Bez,
Thank you for bringing this matter to our attention.
We acknowledge the statement that you do not want to receive any calls, however in the interim the feedback provided to us is critical and therefore we are investigating the matter.
We assure you that we will track the relevant agent and will certainly address the behaviour on an internal basis.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The Hippo Team
Thank you for bringing this matter to our attention.
We acknowledge the statement that you do not want to receive any calls, however in the interim the feedback provided to us is critical and therefore we are investigating the matter.
We assure you that we will track the relevant agent and will certainly address the behaviour on an internal basis.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The Hippo Team
Best regards,
Hippo.co.za's reply07 Jul 2015, 09:33
Official
Hello Charl Bez,
Thank you for bringing this matter to our attention.
We acknowledge the statement that you do not want to receive any calls, however in the interim the feedback provided to us is critical and therefore we are investigating the matter.
We assure you that we will track the relevant agent and will certainly address the behaviour on an internal basis.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The Hippo Team
Thank you for bringing this matter to our attention.
We acknowledge the statement that you do not want to receive any calls, however in the interim the feedback provided to us is critical and therefore we are investigating the matter.
We assure you that we will track the relevant agent and will certainly address the behaviour on an internal basis.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards,
The Hippo Team
Best regards,