Warning: Do Not Use Hippo.co.za for Medical Aid

I recently used hippo.co.za to find a new medical aid, and it has been an extremely frustrating and disappointing experience. An advisor from their team contacted me and found a plan that perfectly suited my needs. After giving the go-ahead, I cancelled my current medical aid and was set to start my new plan in April. However, things quickly went downhill.

I was then contacted by Hippo to approve the terms and conditions, and I was told that there would be a three-month waiting period, which completely contradicted what I had been told by the advisor. When I tried to resolve this confusion, I made multiple attempts to contact Hippo through calls, emails, and requests for a callback, but my efforts were ignored.

To make matters worse, Hippo cancelled my new medical aid and gap cover without my consent, leaving me without any coverage at all. This has been an incredibly stressful experience, and I would not trust Hippo.co.za with something as important as medical aid again.

My advice to anyone looking to change their medical aid: Do your own research and avoid using Hippo.co.za. Their service is unreliable, and you may end up facing major issues like I did.