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Pholoso M
1 reviews | Active since Aug 2019
02 Dec 2021, 11:27
Unwelcome calls and unauthorized credit check
I compared quotes on Hippo and got a follow up call. I explained categorically that I am not looking for insurance but since then Hippo keeps harassing me with calls until I blocked their numbers. Now I'm getting reports that Telesure did an enquiry on my credit score. This is probably their operating procedure but I did not appreciate it.
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Hippo.co.za's replyOfficial
02 Dec 2021, 12:38Hi Pholoso Thank you for such important feedback, we sincerely apologize for the inconvenience caused and have removed your contact details from our database. Yes, upon interaction with our services a soft credit inquiry is done. This check does not impact your credit scores because it is not attached to a specific application for credit but solely to address if our products can meet your needs. One of our customer care liaison officers will be in touch soon to explain how this process works. Kind regardsThe Hippo.co.za Team.
Hippo.co.za's reply02 Dec 2021, 12:38
Official
Hi Pholoso Thank you for such important feedback, we sincerely apologize for the inconvenience caused and have removed your contact details from our database. Yes, upon interaction with our services a soft credit inquiry is done. This check does not impact your credit scores because it is not attached to a specific application for credit but solely to address if our products can meet your needs. One of our customer care liaison officers will be in touch soon to explain how this process works. Kind regardsThe Hippo.co.za Team.
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Pholoso M's updateReviewer Update
02 Dec 2021, 13:11Hi, unfortunately this counts as an enquiry on my credit score. Please remove it there too.
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Pholoso M's update02 Dec 2021, 13:11
Reviewer Update
Hi, unfortunately this counts as an enquiry on my credit score. Please remove it there too.