1 reviews | Active since Feb 2020
******** insurance enquiry by hippo
I did a car insurance quote yesterday on hippo. The website states that submitting your ID number won’t negatively impact your credit record. This morning I got several emails from Transunion that insurance enquiries have been made on my enquiry. I did not consent to this. Who gave you or your associated partners permission to do a credit enquiry on my profile. I entered my ID number for the sole purpose of getting insurance quotes. My credit record has been negatively impacted as a result of numerous insurance enquiries. My personal information has been processed for a different purpose without obtaining my consent in contravention of the POPI Act. Please explain how did this happen so that I can consider the available legal avenues
Thank you for reaching out to us and we appreciate your concern. An insurance enquiry is a soft enquiry that in no way affects your credit score or your ability to apply and qualify for credit. It is for a completely different purpose. It is used by the insurers to determine risk factors as far as (only) insurance is concerned.
We apologize for any inconvenience this may have caused.
Kind regards
The Hippo.co.za Team
Thank you for reaching out to us and we appreciate your concern. An insurance enquiry is a soft enquiry that in no way affects your credit score or your ability to apply and qualify for credit. It is for a completely different purpose. It is used by the insurers to determine risk factors as far as (only) insurance is concerned.
We apologize for any inconvenience this may have caused.
Kind regards
The Hippo.co.za Team
We do communicate this on the website:
"By inserting your ID and clicking "Get Started" you consent to Hippo processing your personal information in order to provide the services and you accept our Terms of Use. Processing includes sharing your information with a registered credit bureau. The information will only be used to simplify the quote process and does not impact your credit rating. Prepopulated information displayed is retrieved from the credit bureau directly''
You can find this under the "enter ID field" Car Insurance Quotes, Compare & Save On Car Insurance With Hippo
Kind regards
The Hippo.co.za Team
We do communicate this on the website:
"By inserting your ID and clicking "Get Started" you consent to Hippo processing your personal information in order to provide the services and you accept our Terms of Use. Processing includes sharing your information with a registered credit bureau. The information will only be used to simplify the quote process and does not impact your credit rating. Prepopulated information displayed is retrieved from the credit bureau directly''
You can find this under the "enter ID field" Car Insurance Quotes, Compare & Save On Car Insurance With Hippo
Kind regards
The Hippo.co.za Team