SS
Sandra S

1 reviews | Active since May 2011

04 Dec 2024, 08:38

Telephonic Harassment to Take Out Policy

I considered taking out Gap cover on my medical aid for a short period. I went on the Hippo website to see what they offered - unfortunately I had to give my contact details before I could see the options. They didn't have what I needed and I cancelled the query - ie I did not click on a Please Phone Me or anything like that. I received a phone call about 5 minutes after closing the website and spoke to the consultant. He didn't understand my query and kept on trying to convince me to take out the cover they offered. I told him I needed to think about it and to phone me back. They phoned the next day and I told them I'm not interested anymore, and since then I have received *14* additional phone calls from them. I and my husband have answered about 4 of the calls and told them we aren't interested and to stop phoning, but they still continue.

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Replies (2)
Hippo.co.za
Hippo.co.za's reply04 Dec 2024, 08:58
Official
Hi there, we’re truly sorry for the inconvenience you’ve experienced with the spam calls. We understand how frustrating this can be. We have escalated this to our team and we’ll keep you informed as we make progress on resolving this.
Hippo.co.za
Hippo.co.za's reply09 Dec 2024, 15:24
Official
Hi Sandra, thank you for your patience while we reviewed your case. We truly apologise for the inconvenience with the calls and we have successfully added your number to our DNC list. Our Business Manager would like to be in touch to discuss Gap Cover options with you, if you are still keen to do so. He can email you if that would be preferable. Alternatively, we will close your case.