iB
irene B
1 reviews | Active since May 2015
13 Apr 2016, 15:54
Stop calling me!
I get calls from your offices *** allmost daily, many many times a day. If I answer the person on the other end puts the phone down without talking! If i phone back then an answering service says the subscriber you have called is not available at present. STOP PHONING ME! This is bordering now on harrassment. Why are you phoning me!<br> <br> Please stop contacting me.
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Hippo.co.za's replyOfficial
18 Apr 2016, 08:01Hello Zoe B,
We acknowledge receipt of your complaint.
Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Please accept our apologies for the frustration this has caused.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint.
Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Please accept our apologies for the frustration this has caused.
Kind regards,
The Hippo Team.
Best regards,
Hippo.co.za's reply18 Apr 2016, 08:01
Official
Hello Zoe B,
We acknowledge receipt of your complaint.
Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Please accept our apologies for the frustration this has caused.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint.
Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Please accept our apologies for the frustration this has caused.
Kind regards,
The Hippo Team.
Best regards,