DM
Dinele M
1 reviews | Active since May 2010
05 Feb 2015, 09:07
Rude call centre agent
I was looking on Hippo to see if my current insurance is still comparable, and decided I was still happy with my current insurance company. Obviously, hippo requires you to fill in your details. Not only have I received 4 spam emails in the last 2 days, this morning I also received a phone call from Tyrell trying to get me to change insurance companies. The more I told him I'm not interested and really do not have the time (I was prepping for a meeting), the ruder he got. He was really mean and borderline abusive! I will never use the hippo website again for fear of them spamming me and rude call centre agents!
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Replies (1)
Hippo.co.za's replyOfficial
11 Feb 2015, 11:25Hello dinem,
As discussed with one of our Customer Relations Specialist, we have to agree with you, after listening to the conversation between you and our consultant, we can understand why you are unhappy.
The consultant did not listen to your needs. We can assure you that this is not our way of conducting business and we will make sure to give the necessary training/coaching to the consultant involved.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Hippo Insurance Team.
As discussed with one of our Customer Relations Specialist, we have to agree with you, after listening to the conversation between you and our consultant, we can understand why you are unhappy.
The consultant did not listen to your needs. We can assure you that this is not our way of conducting business and we will make sure to give the necessary training/coaching to the consultant involved.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Hippo Insurance Team.
Best regards,
Hippo.co.za's reply11 Feb 2015, 11:25
Official
Hello dinem,
As discussed with one of our Customer Relations Specialist, we have to agree with you, after listening to the conversation between you and our consultant, we can understand why you are unhappy.
The consultant did not listen to your needs. We can assure you that this is not our way of conducting business and we will make sure to give the necessary training/coaching to the consultant involved.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Hippo Insurance Team.
As discussed with one of our Customer Relations Specialist, we have to agree with you, after listening to the conversation between you and our consultant, we can understand why you are unhappy.
The consultant did not listen to your needs. We can assure you that this is not our way of conducting business and we will make sure to give the necessary training/coaching to the consultant involved.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Hippo Insurance Team.
Best regards,