RUDE - because I refused to take offer
I completed the online details for a quote with [URL Removed] for 3 vehicles and property. I wanted to include details for a second property but the online feature does not allow it. Also the results were only for 1 vehicle and ignored my other 2, this was HIGHLY misleading and clearly a gimmick. I did not take up any offer closed the website. Shortly afterward I get a call from Albert, firstly he can't speak properly and said he was calling from Hypo. Then he wanted to know why I didn't take up any of the insurances. I told him that the results did not include my other 2 vehicles and there was no feature to include a second property. He said that he can assist. Now why would I go online and waste an hour of my valuable time to complete an online quote which gives skewed results, only to be disturbed by a person calling me at work? This is exactly what the website is supposed to avoid - speaking to someone. I told him to remove ALL my detail from Hippo as the website and their system is stupid. He just threw the phone down. ****** RUDE ...
The service as you explain it is unacceptable and we will certainly not tolerate this kind of behaviour.
We are currently conducting an investigation into your concerns and will make sure to address the matter on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Hippo Insurance Team.
The service as you explain it is unacceptable and we will certainly not tolerate this kind of behaviour.
We are currently conducting an investigation into your concerns and will make sure to address the matter on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Hippo Insurance Team.
