BC
BC C

1 reviews | Active since Feb 2023

18 Sept 2024, 14:19

Relentless phone calls

Made the dumbest decision of my life by going onto the Hippo website to get short term insurance quotes, and the process was simple enough, but now I get over 50 calls a day from brokers that attack me to sign on with their respective companies. It's been 4 days. I cannot work, I cannot attend meetings, I cannot do a single thing without my phone ringing and a telemarketer demanding at least an hour of my time to get all of my information that I've already input through the website. If I try to be polite and say I don't have time, they simply ignore me and aggressively start the "sell-sell-sell" monologue. All I wanted was quotations, and now I feel like I have to take out a restraining order to get these people to leave me alone. They've lost absolutely any chance of getting future business from me. Worst decision I've made in recent memory. I've received five calls alone while typing this complaint. This isn't business, it's harassment.

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Replies (4)
Hippo.co.za
Hippo.co.za's reply18 Sept 2024, 14:54
Official
Hi there, we’re truly sorry to hear about your experience, and this is certainly not the level of service we strive to provide. We are currently working with our insurance partners to address this issue. While we investigate, we will keep you informed of any updates. 

Best regards,

BC
BC C's update18 Sept 2024, 15:00
Reviewer Update
Thank you for your acknowledgement, Hippo.co.za
Hippo.co.za
Hippo.co.za's reply18 Sept 2024, 15:12
Official
Thank you for bringing this to our attention, and for your patience. 

Best regards,

Hippo.co.za
Hippo.co.za's reply19 Sept 2024, 08:59
Official
Hi there, thank you so much for your patience while our team looked into your query. You have been successfully opted from receiving any further calls from our insurance partners. 

Best regards,