TN
Thandiwe N
1 reviews | Active since Oct 2016
02 Aug 2024, 13:45
POOR SERVICE!!!
Very unhappy with the service that I have been receiving from you guys. Took out a medical aid with you guys(broker) now that I am trying to do changes on it NO REPONSE from Tlou. Every time I have to be the one doing follow-ups begging him to responding to my emails. what is that? Are you running a ****a shop? can someone respond to me asap. I have been asking to downgrade my medical aid for weeks now. I need assistance!
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Replies (2)
Hippo.co.za's replyOfficial
05 Aug 2024, 14:00Hi Thandiwe, we're sorry to hear about your experience with our insurance partner. We have escalated this to the Discovery Health team so you can receive assistance.
Hippo.co.za's reply05 Aug 2024, 14:00
Official
Hi Thandiwe, we're sorry to hear about your experience with our insurance partner. We have escalated this to the Discovery Health team so you can receive assistance.
Hippo.co.za's replyOfficial
06 Aug 2024, 13:27Hi Thandiwe, our team tried reaching you by phone but was unable to connect. We've sent an email with further details and will make another attempt tomorrow.
Hippo.co.za's reply06 Aug 2024, 13:27
Official
Hi Thandiwe, our team tried reaching you by phone but was unable to connect. We've sent an email with further details and will make another attempt tomorrow.