Poor service

I joined a medical insurance via Hippo, my first complain was that my kids could not be added without the ID number, I was promised an email so I can send those details but I never received it.

After going back and forth with Flexicare, I was finally contacted by Hippo senior who said to me he will call Flexicare to include my kids so they can be covered from January.

I got feedback that I have to pay a certain amount so they can be covered from January, nothing more was explained to me. I paid and sent proof of payment. To my surprise, I was debited R1465 and when I made a follow up I was told it is because I wanted my kids to be covered from January, that their closing for payment had passed that is why I was penalized. None of this was explained to me, I believe as a company I was supposed to be contacted by Flexi agent to finalize and explain their procedure so I can make a decision not for the both of them to decide on my behalf.