SR
Shavantha R
1 reviews | Active since Mar 2009
16 Nov 2015, 12:20
Please stop calling me!!!
I used Hippo a few weeks ago thinking I could find cheaper insurance, the only thing i found was constant harassment from the company. I have blocked the calls and not they call from a Private Number and leave empty voice messages.<br> <br> I spoke to a very annoying agent and I made it VERY clear that I will remain with my current insurer and that Hippo COULD NOT help me - this has not stopped them from calling me between 20-30 times a day!!!<br> <br> How is this professional? I will NEVER recommend Hippo to anyone - and if this continues I am filing a complaint with the Short Term Insurance Ombudsman.
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Hippo.co.za's replyOfficial
17 Nov 2015, 09:56Hello Shavanth,
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
Best regards,
Hippo.co.za's reply17 Nov 2015, 09:56
Official
Hello Shavanth,
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
Best regards,