DK
Dirk K
1 reviews | Active since Jan 2011
12 Nov 2015, 10:28
Please remove me from your system
I did an online quote for insurance and from then received numerous calls regarding it. I asked to be removed from your system and it seems it wasn't done.<br> <br> I now get about 8 calls per day from the number *** and blank voicemails are left. This is really annoying and unnecessary. <br> <br> Please remove me from your database.
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Hippo.co.za's replyOfficial
17 Nov 2015, 09:44Hello neelix,
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
Best regards,
Hippo.co.za's reply17 Nov 2015, 09:44
Official
Hello neelix,
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
Best regards,