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FranAAois Smit

1 reviews | Active since Feb 2015

11 Dec 2015, 07:35

Not to be taken seriously

I went online to get a quote for car insurances. I was not even finished on the website, and my phone started ringing. Only problem is - it did not stop for the next 2 hours. I answered the first call, the line was so bad, I asked for the person to send me a mail. She refused, saying everything had to be done by phone - as the phone calls are recorded. My statement that in writing it is also recorded was ignored. The next 20 or so calls I received varied from health insurance offers, to house contents insurances, to loan offers... It was ridiculous.<br> I did not receive the mail, or any written quote in the end.<br> <br> DO NOT SHARE YOUR PERSONAL DETAILS ON [URL Removed]

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Replies (1)
Hippo.co.za
Hippo.co.za's reply11 Dec 2015, 11:34
Official
Hello Fismit ,

We acknowledge receipt of your complaint.

We have escalated your complaint to our Hippo team for further investigation. We will address the matter on an internal basis and apologise for the frustration and inconvenience this has caused.
Regards,
The Hippo Team.