Not helpful

There’s a reason their rating is so low. I signed up just three months ago and have experienced constant issues from the start. They failed to debit my account in the first month due to an internal error — I had to chase them via calls and emails just to get them to double debit me the following month. Their explanation? My banking details didn’t pull through (which was their fault).

When I requested a simple change to my debit order date, they asked for a certified copy of my ID, a 7-page banking details form, and a bank confirmation letter — none of which were required when I signed up. I explained that due to my work schedule, providing those documents would be very difficult, and I just needed the debit date changed from the 1st to the 15th. Despite this, they insisted on full documentation.

I ended up cancelling with them after paying nearly R15,000 over three months for a service I never even used. Everything is unnecessarily complicated and frustrating. I wouldn’t recommend Bonitas to anyone.

NB. Signed up through Hippo- hippos broker could not help at all either (LOL) Hippo did push me towards Bonitas as well- Not the best ever. They also mentioned they are our brokers and I should sign up with them not Bonitas directly as they will be my point of contact- they have not helped me with any of my enquiries.