1 reviews | Active since Jun 2009
Non-stop Phone Calls
<p>Your call centre agent decided to phone me 7 times in a row today in a space of 2 to 3 minutes. Everytime i rejected the call - because i was busy - she decided to just phone again. Good way to lose business Hippo.</p>
We acknowledge receipt of your complaint.
Our have requested from our Hippo team to investigate the fact that you have been contacted so many times. At the same time we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer.
The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database. We apologise for the frustration this has caused.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint.
Our have requested from our Hippo team to investigate the fact that you have been contacted so many times. At the same time we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer.
The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database. We apologise for the frustration this has caused.
Kind regards,
The Hippo Team.
Your call centre agent admitted to phoning me 7 times in a row, i have the screenshot to proof this as well & I also blacklisted this number.
Your call centre agent admitted to phoning me 7 times in a row, i have the screenshot to proof this as well & I also blacklisted this number.
Hello Frikkie,
Thank you for your feedback, we will certainly investigate this and address it where need be. We agree with you, it is not acceptable to contact a customer so frequently, hence the reason why we confirm that we will conduct an investigation.
Regards,
The Hippo Team
Hello Frikkie,
Thank you for your feedback, we will certainly investigate this and address it where need be. We agree with you, it is not acceptable to contact a customer so frequently, hence the reason why we confirm that we will conduct an investigation.
Regards,
The Hippo Team