No service offered after joining

I got a flexicare insurance cover through Hippo. When I call Discovery they say I should be assisted by Hippo since i didnt apply with them directly. The horrible service i am getting from Hippo. I complained before and they actually changed my advisor, my second advisor is not doing any better, zero communication, I have been sending emails since July and since he said he will get back to me, till today, he doesnt respond to my follow up emails. At this point i want to cancel my cover and take it directly with Discovery. My stress is having to wait the waiting periods again. Please if you want to join anything please do so directly with the company and stay away from Hippo